Ajax Alarm System; Frequently asked Questions
, by admin, 14 min reading time
Get answers to the most frequently asked questions about an Ajax alarm system
functionality
What can I do with my Ajax system?
Ajax can easily be expanded with access, fire and flood detectors, as well as relays for remote management of electrical devices.You can purchase individual devices and add them to the system.Detectors can be connected with a few steps in the free mobile app.
Do Ajax devices really work so far away from the hub?
We tested the maximum distance between the hub and detectors in the open space, and it really reaches 2000 meters.Your experience may vary, as walls, ceilings and other barriers shorten that distance.If you are unsure, you can perform a radio test with the Ajax Security Systems app to determine signal strength before installing detectors.
How often should device batteries be replaced?
Ajax devices are powered by batteries, not the network, which is how wired systems work.With that in mind, we have developed a special low-power radio protocol that ensures they protect your home or office for as long as possible - up to 7 years.
How do I know if a device is running out of battery?
As soon as the battery reaches a critical level, Ajax will send you a notification.If you're curious, you can always check the battery levels at any time in the device settings.
How do I operate the Ajax security system?
The easiest way to check is to use the free Ajax Security System application for iOS and Android.The app allows you to arm/disarm the system and monitor your devices (including information about signal status, battery level and temperature).The system can also be controlled with Ajax SpaceControl and/or KeyPad.
Will my cat or robot set off an alarm?
Ajax devices use a digital algorithm to detect human movements.As long as your pets are smaller than 50 centimeters (19.5 inches) and 20 kilograms (44 lbs), they should not set off your Ajax detectors.
Can I add and remove system users?
Yes, if you are an administrator with full access to system settings.You can add up to 50 users to the Ajax hub.They could be family members, friends, neighbors, colleagues or even a security company.
Does Ajax support video surveillance?
Third party cameras can be connected to the Ajax via the app.You can choose almost any camera, as long as it supports RTSP video streaming.
notifications
How does Ajax warn of an emergency?
Ajax sends alerts via push notifications, text messages or calls to the system owner.You can choose your notification preferences in the mobile app.
How does Ajax send notifications so quickly?
The hub constantly monitors the detectors and regularly reports back to the hub.When a detector is activated, it sends that information immediately.The hub then sends an alert to the system owner's smartphone and/or to a central reporting point.All this happens in just a few milliseconds.
Prevent sabotage
What happens if the internet goes out?
In offline mode, Ajax works in the same way as other professional security systems: detectors monitor the situation and send information to the hub.If danger threatens, the system's sirens will let you know.
If there is a power outage, will I be left unprotected?
No. Ajax continues to monitor your home, even during blackouts.All detectors operate on battery power and a backup battery is installed in the hub.It provides up to 16 hours of reliable operation.Once power returns to your home, the hub will automatically charge the backup battery.
Can Ajax be hacked?
Ajax has a closed detection system.We eliminated hacker by replacing standard algorithms and solutions with our own invention.We develop software ourselves and we have created Jeweler radio communications technology with multi-level protection from scratch.The Hub OS Malevich real-time operating system is immune to viruses and our proprietary IoT protocol eliminates the feasibility of using our equipment in botnet networks.To effectively prevent future attacks, we regularly conduct penetration tests with external auditors.
Can Ajax get stuck?
Unlike most wireless and wired security systems, Ajax uses two communication channels to send notifications - cellular communication and broadband internet.When there is a problem with one of the channels, Ajax automatically switches to the other.If an attacker blocks the GSM signal, the system sends an alarm via Ethernet or Wi-Fi.
Can the radio signal between the hub and devices be blocked?
Not without being noticed.The hub controls all system detectors.The moment it does not receive a signal from at least one of them, an alarm is sent to inform users of the loss of communication.In addition, the hub reports high noise levels on the radio channel, which may indicate deliberate blocking attempts or other strong interference.For example, a neighbor's defective radio receiver.
Can Ajax radio signals be intercepted?
No. All device data is encrypted using a floating key algorithm before transmission.For added protection, each device has a unique identifier that helps prevent counterfeiting.
Do I need a professional installer to set up the system?
If you want, you can set up the system yourself. The mobile app has interactive instructions with directions.On the other hand, a professional installer can set everything optimally to provide maximum protection.The choice is yours.
Confidentiality
What information does Ajax collect and why?
Ajax only collects data that helps the system perform its functions and improve its capabilities.The data is fragmented, anonymized and encrypted across multiple servers in Europe.It enters the server through an encrypted channel and cannot be used without the user's permission.
Ecology and health
I have heard that radio signals can negatively affect a person's health.Is this true?
There are many things that negatively affect a person's health.Among these are a sedentary lifestyle, substance/alcohol abuse or a poor diet.Our equipment is none of those things.And in addition to being people-friendly, our devices are environmentally friendly.We even have the EU certificates to prove it.
Services
Who responds to an alarm when I am not at home?
In theory you could give access to your neighbors or family/friends or acquaintances who live nearby. You can possibly invite them to the App when you are on holiday, for example.
This way they also receive notifications and can check whether everything is in order.That said, we recommend giving that responsibility to security professionals - Ajax works with Private Alarm Centers (PAC) around the world.
Optional:
call
text
push notifications
Security system
What does it cost to use Ajax?
Ajax is free to use if you use it to check yourself.
You can decide for yourself whether you want to use a control room. In that case, you will pay a monthly fee if you connect to a central reporting point/control room.The costs depend on where you are located, the size and type of the property and the number of services requested.