Q. The plugin is downloaded, but I still get a message that it is not installed?
A. Currently, HikVision's Plugin is only supported by the following web browsers:
 - Internet Explorer (Please note that Microsoft Edge does not work!)
 - Mozilla Firefox
 - Safari on iOS (iMac) 

Google Chrome unfortunately no longer supports the Plugin!

Q. How do I set up my email notifications properly?
Here is a link to our blog for email settings (still updating it)

Q. How should I open the ports in my router (port forwarding)?
We have written a manual for this. 
Ziggo router
KPN Experia box V10 

Q. I forgot my password. 

Q. The camera gives white spots at night?
 A. There may be moisture, grease or dirt on the dome of the dome camera which causes the infra red light to reflect back into the lens. The dome should be cleaned to correct this problem.